Social Media Manager

October 17

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Ada

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SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead Ada’s social media strategy and execution: Own planning, management, and delivery of multi-platform campaigns to drive awareness, engagement, and sales. • Create high-impact content: Develop and oversee creative storytelling that balances performance goals with Ada’s mission, tailored to key enterprise audiences. • Drive engagement and conversion: Turn social engagement into qualified leads, nurture them through the funnel, and support customer advocacy. • Amplify Ada’s thought leadership: Promote research, executive visibility, and product launches to strengthen brand reputation across key channels. • Foster employee advocacy: Encourage team members to share Ada’s culture, customer wins, and growth stories. • Collaborate for impact: Work cross-functionally with marketing, sales, product, and people teams to align messaging and maximize ROI. • Measure and optimize: Track campaign performance, report on insights, and continuously refine social strategy based on data and trends. • Stay ahead: Monitor social platform updates and best practices to inform innovation and keep Ada’s brand at the forefront.

🎯 Requirements

• Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms. • Expert storyteller with exceptional copywriting and editing skills; able to craft content that resonates with enterprise CX, Customer Service, and AI/Innovation audiences. • Strong understanding of the CX and AI sectors, including enterprise buyer journeys and decision-making processes. • Experienced collaborator across marketing, product, sales, and executive teams to ensure message consistency and strategic alignment. • Skilled in analytics and marketing tech and adept at using native platform insights, Salesforce, and HubSpot to drive data-informed decisions. • Experienced in working with creative professionals (designers, video producers) and providing clear direction aligned with brand standards. • Creative, resourceful, and agile while thriving in fast-paced, deadline-driven environments. • Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, or related field. Experience in SaaS, product launches, conferences/events, or AI products is a strong asset.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.