Director of Patient Services

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Oversee daily patient services call center operations for efficiency, quality, and compliance • Develop and implement strategies to improve performance, patient experience, and operational flow • Set and monitor performance goals, analyze key metrics, and lead continuous improvement initiatives • Resolve escalated patient concerns and use feedback to enhance service delivery • Manage departmental budgets and optimize resource allocation • Drive revenue growth through strategic planning and execution of key initiatives • Identify and evaluate new business opportunities, partnerships, and service enhancements • Evaluate new products and services for feasibility, profitability, and market fit • Present insights and recommendations to senior and executive leadership • Collaborate with cross-functional teams to ensure aligned, seamless service delivery • Lead communication strategies, including newsletters and digital content, for internal and external engagement • Strengthen supply chain and inventory management through strategic planning with partners • Ensure HIPAA and organizational confidentiality compliance • Maintain compliance with the organization's Compliance Program and complete required training • Implement and monitor quality assurance protocols and procedures • Select and hire qualified staff, oversee onboarding and training, and provide regular feedback • Communicate job expectations, monitor and appraise results, coach and counsel employees, and enforce policies and productivity standards • Establish annual departmental goals and objectives based on organizational strategic goals

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Operations or related field preferred • Minimum 7-10 years of progressive leadership experience in call center operations, patient services, or healthcare operations • 5+ years of experience in budget management and financial oversight • Strong understanding of capitation rate-setting, risk adjustment, and medical cost trend analysis • Demonstrated supporting experience with insurance capitations required • Proven track record of driving operational improvements and business growth • Experience with healthcare regulations, particularly HIPAA compliance • Strong analytical and data-driven decision-making abilities • Excellent communication and presentation skills for executive-level reporting • Proven ability to lead cross-functional teams and manage complex projects • Experience with call center technologies and performance management systems • Strategic thinking with ability to identify and capitalize on business opportunities • Strong problem-solving and conflict resolution skills • Healthcare industry experience, particularly in patient services or customer service • Experience with supply chain and inventory management • Knowledge of healthcare revenue cycle management • Experience with digital marketing and content creation • Ability to travel as needed • Bilingual capabilities (English/Spanish preferred)

🏖️ Benefits

• Fully remote work arrangement