VIP Travel Consultant

🕒 4 days ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $27 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Manage all aspects of travel management for VIP clients • Converse with customers through multiple communication channels to determine destinations, transportation, travel dates, financial considerations, and accommodations • Answer client calls and emails promptly for new arrangements or itinerary changes • Use Sabre to book and issue airline, hotel, car, and other reservations • Book domestic and complex international airline itineraries • Check queues daily to ensure accuracy and complete ticket issuance • Maintain account knowledge and service programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and send international travel quotes • Analyze fare rules, restrictions, non-refundable conditions, Open Skies, and FAA rules • Meet management-defined KPIs, including productivity, transactions, attendance, and schedule adherence • Communicate with airlines regarding flight changes, seating, and upgrades and update clients • Follow ADTRAV policies, procedures, and approved traveler-service workflows • Provide excellent, empathetic customer service and resolve traveler issues • Collaborate with agents and employees to solve problems, gather information, and service travelers • Build knowledge of ADTRAV’s industry and customer base • Participate in ongoing training • Maintain effective relationships with employees, partners, vendors, and clients • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • At least 5 years of experience booking corporate domestic and international travel; complex international a plus • Experience working with VIP clients and providing high touch, white glove service • Prior experience with Visa/Passports preferred • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement • Ability to weigh cost benefits and recommend alternate travel options within corporate policy • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology and multiple applications and monitors simultaneously • Ability to consistently deliver excellent customer service • Experience with Microsoft Office suite (Outlook, Word, Excel) • Excellent English written and verbal communication skills • Excellent listening skills and ability to clarify traveler needs • Strong attention to detail, accuracy, and quality • Highly self-motivated and able to manage multiple priorities with minimal supervision • Strong organizational and problem-solving abilities • Ability to communicate ideas clearly and concisely and receive feedback and direction • Professional and positive demeanor; ability to work cooperatively • Ability to work remotely and meet company home-office requirements • Ability to sit and work at a computer for extended periods • Ability to successfully attend and pass new hire and department-specific training • Ability to maintain confidentiality of company and client information • Ability to work Monday-Friday schedules between 7am-7pm CT, with overtime and some weekends and holidays as needed • Ability to successfully pass a credit, criminal, and/or employment reference background check • Ability to successfully pass a government clearance process as required

🏖️ Benefits

• Quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO

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