Account Manager – Renewals Manager

6 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Adverity

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SaaS • Marketing • Artificial Intelligence

Adverity is an integrated data platform designed to enhance marketing performance by automating data integration, governance, and management. It offers features such as data connectors, AI-powered data transformations, and a suite for data governance to create a single source of truth for business performance. This platform is ideal for marketing, engineering, analytics teams, and C-suite executives looking to scale their data capabilities with built-in data quality and security measures. Adverity supports seamless data transfers and provides a robust framework for managing and optimizing marketing efforts across various data destinations.

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Proactively manage a high-volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers. • Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention. • Turn customer challenges into opportunities for optimisation, product adoption, and long-term account stability—driving expansion where appropriate but with a primary focus on renewal success. • Build and deliver data-driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals. • Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation. • Position Adverity as an essential, long-term partner in the customer’s data strategy by shifting conversations from features to continued strategic value • Develop deep, multi-threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health.

🎯 Requirements

• A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment. • Experience managing a large, high-velocity portfolio (100+ customers simultaneously) while maintaining high-quality engagement and renewal execution. • Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption-led growth. • Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations. • Deep understanding of procurement, renewal cycles, and buying processes within complex organisations • Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions. • Experience navigating multi-threaded accounts to secure renewal alignment across all decision-makers. • Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking. • Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage.

🏖️ Benefits

• Flexible working hours and home-office • Internal shares program (EDPP) • 401k matching scheme • 20 days PTO (excl. US public holiday and additional sick days) • Ergonomic workspace and cutting edge technology • Regular team events (also remote) • Modern and stylish office in the heart of New York • Sustainable merch for all employees • Adverity Social Responsibility Days (+2 days paid off)