Client Success Lead

🕒 2 days ago

🇺🇸 United States – Remote

💵 $110k - $172.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. • You will be responsible for managing contract renewals, updating pricing, and expansions. • You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. • You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs • You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship • You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

🎯 Requirements

• 5+ years of B2B client-facing experience; preferably in a high-tech environment • Experience negotiating and closing commercial contracts (e.g., RFPs, renewals) • Excellent customer relationship management skills with the ability to manage strategic accounts • Experience in managing cross-functional projects with a high attention to detail • Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. • Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred • Comfortable using Salesforce and BI tools

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount