Senior Manager, Customer Success – Enterprise

🕒 2 days ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $160k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• lead the team responsible for our most valuable and complex customer relationships. • manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts. • collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner.

🎯 Requirements

• 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software. • 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams. • Experience managing high-ARR customers with multi-location operations. • Experience working with franchises or clients with multiple stakeholders is a plus. • A deep commitment to delivering exceptional customer outcomes, with experience building long-term partnerships with strategic accounts. • Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies. • Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships. • Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively. • A highly adaptable leader who thrives in a fast-paced environment and can manage competing priorities. • Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.

🏖️ Benefits

• comprehensive health coverage • remote-first workplace • unlimited PTO • plus extra fun perks!