Strategic Client Success Manager

🕒 3 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $150k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 B2B

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Healthcare Insurance • B2B

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention

🎯 Requirements

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success • Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs • Proven track record of driving revenue retention and high client satisfaction • Strong executive presence with the ability to present performance data and insights effectively • Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment • Collaborative team player with strong analytical and problem-solving skills • Preferred location: Central Time Zone • Willingness to travel up to 30%

🏖️ Benefits

• Offers Equity