Manager, Fraud Operations

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $101k - $151k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Oversee operations across multiple Fraud Operations teams and pods, including disputes and compliance teams • Lead, coach, and develop people leaders and Individual Contributors across specialized teams • Provide feedback, performance management, and career development • Drive team performance using productivity, quality, customer outcomes, and service-level metrics • Partner with recruiting to hire, onboard, and retain talent • Define and execute an operational strategy and roadmap • Implement transformational changes and workflow efficiencies • Manage service levels, productivity, queue health, and data-driven burn-down plans • Translate business goals into team-level objectives and align cross-functional stakeholders • Identify and mitigate systemic issues with cross-functional partners • Serve as escalation point for complex merchant, user, and internal stakeholder issues • Research and resolve risk events caused by process breakdowns

🎯 Requirements

• 6+ years of direct experience in disputes, fraud risk prevention, and detection within the FinTech/tech industry • 5+ years of experience in fraud management or related people management roles • Proven experience leading managers or senior Individual Contributors • Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience • Strong strategic planning, risk management, and prioritization skills • Exceptional executive communication and influence skills • Proven experience leading teams through major change and comfort with ambiguity • Ability to maintain composure and act as a role model when results are not as expected • Experience with AI project-driven initiatives, AI-enabled tools, agent assist, or automation • Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies • Working knowledge of scripting and querying languages such as Python and SQL is a plus

🏖️ Benefits

• Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan (ESPP) allowing employees to buy Affirm shares at a discount • Reasonable accommodations during the hiring process