Operations Enablement Lead

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $101k - $151k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities • Define and execute servicing strategy through program roadmaps and execution plans • Track progress against KPIs, timelines, and budgets • Drive enterprise-wide improvements using Lean Six Sigma, change management, and data-driven methodologies • Collaborate with Product and Engineering to create manuals and resources for human and AI agents • Architect and evolve the knowledge ecosystem, including SOPs, job aids, learning platforms, and AI-enabled knowledge tools • Design and deliver onboarding, continuous learning, and new product rollout training programs • Anticipate operational needs for product launches, program expansion, and regulatory changes • Assess workflows, knowledge adoption, training impact, and localization quality using metrics, dashboards, and qualitative feedback • Advise executives, cross-functional partners, and vendor leaders • Lead and coach augmented staff, contractors, and cross-functional contributors • Drive adoption of new processes, platforms, and resources through structured change management • Take on additional program and project management responsibilities as needed

🎯 Requirements

• 5+ years of experience in program management or product operations, preferably within large-scale or global operations • Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience • Expertise in Lean Six Sigma, project/program management, and change management • Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools • Strong background in regulated industries such as financial services, fintech, or consumer lending highly preferred • Exceptional influence and communication skills, with ability to engage executives, coach teams, and align diverse stakeholders • Analytical and data-driven mindset focused on measurable outcomes and continuous improvement • Comfort operating in ambiguous, high-growth environments with a builder’s mindset • Global perspective with experience supporting vendor/partner operations and distributed teams • Willingness to travel up to 20–30% to support global sites and vendor partners • Black Belt, PMP, or Prosci certification preferred

🏖️ Benefits

• Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage, dental and vision for you and your dependents • Flexible Spending Wallets with generous stipends for Technology, Food, various Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan enabling employees to buy shares of Affirm at a discount • Reasonable accommodations during the hiring process