Operations Enablement Manager

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 $128k - $188k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead complex cross-functional programs aligned with servicing strategy, OKRs, and business priorities • Develop roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks • Partner with senior leaders and Product, Engineering, and Operations teams to deliver measurable outcomes • Establish stakeholder engagement and governance practices • Communicate program status, outcomes, risks, and impact to executives • Identify risks, issues, and dependencies and drive resolution • Apply Lean Six Sigma to identify root causes and implement scalable improvements • Manage process and product changes from design through implementation, adoption, and measurement • Create manuals and resources for human and AI agents • Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled tools • Design and deliver onboarding, continuous learning, and new-product training programs • Partner with Product and Engineering to optimize workflows and customer and agent experiences • Take on additional program and project management responsibilities as needed

🎯 Requirements

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations • 3+ years of experience at a fintech or financial institution • 3+ years in a role involving scaling operations and ongoing coaching and feedback to team members • Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR • Deep understanding of dispute management rules, response codes, and recommended response data • Certification in Six Sigma, Project Management, or Design Thinking • Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools • Demonstrated success leading large-scale, cross-functional initiatives with measurable outcomes • Strong strategic planning, issue/risk management, and cross-functional execution skills • Excellent written and verbal communication skills, including executive-ready updates and stakeholder influence • Proficiency in process mapping and workflow analysis • Experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency • Experience building workflows within a regulatory environment • Willingness to travel as needed • Must reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan

🏖️ Benefits

• Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage, dental and vision for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount • Remote-first flexibility • In-person onboarding experience • Inclusive interview process and accommodations for candidates with disabilities