Senior Technical Account Manager – Strategic Alliances

🔥 15 minutes ago

🇨🇦 Canada – Remote

💵 $133k - $183k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own operational technical account management across Affirm's strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries • Deliver against SLAs and proactively surface technical risks before customer impact • Conduct investigations and root-cause analysis across logs, queries, and integration data; own resolution end to end • Drive technical initiatives and partner with internal and merchant stakeholders on expansions, promotions, product adoption, and integration optimizations • Design and deliver custom integration solutions based on Affirm's standard integrations • Act as technical lead for internal projects, defining milestones and executing roadmaps • Create and update playbooks, runbooks, alerting, and UAT certification plans; reduce KTLO work • Partner with Product and Engineering leads to prioritize projects and influence the roadmap as the merchant voice • Mentor less-experienced TAMs and contribute to interviewing and team development • Grow into ownership of a dedicated strategic alliance account book over the first 6–12 months

🎯 Requirements

• At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture • Ideally experience within FinTech, payments, or SaaS • Track record of owning the operational health of technical accounts and delivering against SLAs • Ability to run alerting, monitoring, troubleshooting, and technical inquiries across accounts • Ability to independently scope and deliver complex, open-ended technical work • Strong project management and follow-through • Deep understanding of RESTful APIs, webhooks, and HTTP • Hands-on experience using tools like Postman to debug and validate integrations • Experience with API integrations and designing custom solutions • Ability to read and understand production-level HTML, JavaScript, SQL, and ideally a server-side language such as Python • Ability to author novel queries to diagnose merchant or system issues • Ability to diagnose issues using browser developer consoles, log analysis, observability platforms such as Snowflake and Chronosphere, and ticketing systems such as Jira and Notion • Excellent verbal and written communication • Ability to tailor explanations to non-technical leaders and technical teams • Ability to develop relationships with technical decision-makers and secure written consensus on integration milestones • Demonstrated ability to mentor teammates, set best practices, and lead technical initiatives • Familiarity with the payments ecosystem, web/mobile application architecture, e-commerce platforms, payment gateways, or point-of-sale systems is nice to have

🏖️ Benefits

• Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage, dental and vision for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount • Remote-first flexibility • In-person onboarding experience • Inclusive interview process and accommodations for candidates with disabilities