Support Specialist

🕒 October 19

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AgencyBloc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2021-10

Insurance • Healthcare

AgencyBloc is the #1 Recommended Insurance Industry Growth Platform designed specifically for the health, benefits, and senior insurance sectors. Since its establishment in 2008, AgencyBloc has provided robust, insurance-specific solutions including an industry-tailored CRM, automated workflow management, policy management, and commissions processing. With over 6,500 customers, AgencyBloc helps organizations accelerate their growth through advanced sales enablement and efficient customer management features.

📋 Description

• Serve as a product expert on AgencyBloc’s suite of products, understanding how it impacts clients’ businesses and providing clear guidance • Enhance client relationships by delivering engaging, solution-oriented support in every interaction • Provide troubleshooting assistance and conduct brief training sessions via web meetings, phone calls, live chat, video, and email • Respond to client inquiries in a timely and professional manner, ensuring concerns are addressed and collaborating with internal teams when needed • Proactively help clients overcome barriers to adoption and ensure they fully utilize product features • Meet or exceed department metrics, including goals for client satisfaction, efficiency, and revenue impact • Offer feedback and insights on processes and procedures to improve operational efficiency and client experience • Participate in weekly team meetings and bi-weekly 1-on-1s with the Manager and Director of Customer Support • Perform other duties as assigned to support team and company objectives

🎯 Requirements

• 3+ years of experience in software support or the life and health insurance industry • Experience with AgencyBloc is a plus but not required • Strong communication and problem-solving skills with a customer-first mindset • Comfortable working with technology and quickly learning new tools • Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.) • Detail-oriented with the ability to prioritize multiple tasks effectively • Motivated by the opportunity to contribute to a fast-moving, entrepreneurial team • Quick-thinking, adaptable, and resilient, with a positive, collaborative attitude • A self-starter with humble confidence and the ability to communicate across teams for clarity and alignment • Expected working hours: 8:00 AM–5:00 PM CT, Monday through Friday • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

🏖️ Benefits

• Remote work arrangement