Field Service Representative

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Train other field engineers and customers in the solutions.

🎯 Requirements

• A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience. • 2+ years of experience in laboratory environment • Experience with troubleshooting and problem solving is essential • Experience with the Agilent Instruments is preferred but not essential • Verbal and written communication is clear, respectful and timely • You enjoy travelling and visiting customers. Travel expectation is 25%.

🏖️ Benefits

• Bonus eligibility • Stock options • Benefits package