Technical Service Representative

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Jacuzzi Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🧘 Wellness

Wellness

Jacuzzi Group is a company renowned for its innovation and leadership in the wellness and hydrotherapy industry. They offer a wide range of products including hot tubs, swim spas, saunas, and a variety of bathroom fixtures. Their products are designed to provide health benefits such as hydrotherapy for stress relief and post-exercise recovery. Known for their high-performance swim experiences and collaborations with athletes, Jacuzzi continues to innovate with technologies like the SmartTub® system for energy-efficient operation and the integration of infrared and red light therapy in their offerings.

📋 Description

• Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products • Answer and respond professionally to technical dealer calls and emails with a customer first aptitude • Provide verbal instruction and French translation as needed for repairing spas and installing accessories • Perform service calls to the customer site as required • Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products • Write technical memos and product bulletins to keep dealers current on product updates • Work with the QA department on continuous improvement of our products • Provide the organization with analysis regarding problems reported from the field

🎯 Requirements

• Fully fluent in French and English • A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment • Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset • Working knowledge of mechanic components and electrical troubleshooting • Demonstrated verbal and written communication skills. • Excellent problem-solver, able to manage and resolve conflict • Ability to work independently and effectively with co-workers and customers • Knowledge of MS Office Suite, ERP systems • Occasional travel, valid passport and driver’s license required • Occasional overtime and weekend work may be required • Understanding of electro-mechanical concepts is required

🏖️ Benefits

• Remote work • 401(k) matching • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Vision insurance