AirCover Claims Experience Specialist

Job not on LinkedIn

🔥 21 minutes ago

🇨🇦 Canada – Remote

💵 $58k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Assess, review, and resolve claims submitted under AirCover products, including high-value and complex claims • Investigate claims and negotiate satisfactory outcomes • Monitor fraud indicators and mitigate risks to protect the Airbnb brand and community • Verify relevant facts and evidence in accordance with internal policies and processes • Create personalized interactions and provide high-touch support throughout the claims process • Educate and guide users on AirCover products, terms, and policies • Collaborate with stakeholders and third-party claims administrators • Communicate regularly with supervisors and the manager regarding claim status • Maintain confidentiality during investigations • Identify gaps in processes and policies and provide feedback to improve the customer experience • Serve as a subject matter expert for change initiatives and cross-functional projects • Help test, refine, design, and roll out new products and internal processes

🎯 Requirements

• 5+ years of experience in the fintech industry or in a customer experience-focused role, including at least 1 year processing insurance claims • Critical-thinking skills and a proven ability to resolve complex customer issues and make consistent, fair claims decisions • Excellent verbal and written communication skills • Experience communicating with customers by email, messaging, and phone • Active listening skills to identify users’ needs • Ability to clearly explain complex and sensitive issues to customers • Strong analytical and organizational skills, with the ability to work independently in a fast-changing environment • Negotiation skills • Solution- and results-oriented mindset • Calm, empathetic, and adaptable in any situation • Regular schedule of 5 days per week (40 hours), including weekends and holidays • Experience leading change initiatives or cross-functional projects • Experience collaborating with internal stakeholders and third-party administrators • Fluency in French and English, both written and spoken • The successful candidate must be based in Canada • Currently, employees may be located in British Columbia, Ontario, Quebec, Alberta, or Saskatchewan

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote work arrangement • Reasonable accommodations throughout the recruitment process