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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Provide the highest level of service to our community in each and every case • Interact with Airbnb customers and community members through all current and future channels • Take end-to-end ownership of all assigned cases • Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed • Be highly receptive to feedback from Management and Quality • Resolve user issues quickly and to a high level of mutual satisfaction

🎯 Requirements

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry • Hospitality experience is a plus, in particular working for technology platforms • Prior experience using phone, messaging, or live chat to interact with users/customers is preferred • Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner • Very good verbal and written communication skills for providing exceptional customer service to guests/hosts • Active listening skills to understand guest needs and provide personalized recommendations and assistance • Empathy and patience in dealing with customers, especially in high-pressure situations • Ability to organize a high volume of work, multitask & prioritize • Passion for delivering exceptional customer service and setting a high bar

🏖️ Benefits

• Bonuses • Equity • Employee Travel Credits