Airbnb
5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Supervisor, Premium Support – French/English
🕒 July 28
🗣️🇫🇷 French Required
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Airbnb
5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
📋 Description
• Provide exceptional Customer Service management to the Airbnb community as a Supervisor • Oversee teams of approximately 10-15 ambassadors • Manage the team execution of complex issues that might pose a significant risk to the brand • Drive performance at the ambassador, team, and service level • Build and nurture an engaged and diverse team • Support strategic initiatives within Delivery and your service as needed
🎯 Requirements
• 6+ years of progressive experience in a customer service or an operations role • 3 years in a role directly managing staff & the employee lifecycle • Fluency in spoken and written English and French is required • Demonstrable experience in driving improved performance of teams as a line manager • Experience in the deployment of resources to manage real-time crisis situations • Ability to work weekend days, holidays, and on-call required
🏖️ Benefits
• Employee Travel Credits • Bonuses • Health insurance • Professional development opportunities
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