Client Experience Coordinator

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A.K.A. New Media Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1997

🤲 Charity

☁️ SaaS

🤝 B2B

Charity • SaaS • B2B

A. K. A. New Media Inc. is a company that specializes in creating dynamic and flexible web design solutions, digital strategy, online fundraising platforms, and branded solutions for charitable organizations. They are known for their leading online fundraising platform, "raisin," which offers mobile-first solutions for charities. Their work comprises case studies in various sectors, such as the arts, mental health, and support for medical organizations, illustrating their capabilities in strategy, creativity, and understanding client needs. AKA is committed to delivering exceptional quality through comprehensive planning, creative solutions, and evolving technological adaptations.

📋 Description

• Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system • Train clients on all aspects of the raisin® product (web-based and in-person) • Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details • Ensure that support time is accurately tracked and billed • Support marketing initiatives (online and print) • Provide ongoing business development support as directed • Assist in identifying features for future product development as directed

🎯 Requirements

• 1-2+ years professional account support • Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology) • Key values of honesty, integrity, professionalism and passion for customer service and technology • Experience supporting or using digital technologies and web-based software • Excellent written and verbal communication skills • Able to communicate technical concepts to a non-technical audience • An understanding of and passion for charities and fundraising • Experience in a Digital or Marketing Agency environment (Nice to Haves) • An interest in or passion for Not-For-Profits and volunteering (Nice to Haves) • Bilingual (English/French) (Nice to Haves) • Most importantly, you must be positive, highly organized, and enjoy challenges • Not-for-profit & fundraising experience (Nice to Haves) • Web development & software development, HTML & CSS (Nice to Haves) • Customer service (Nice to Haves) • CRM systems (HubSpot & Salesforce) (Nice to Haves) • Project management (Nice to Haves) • Sales experience, including prospecting and cold-calling (Nice to Haves)

🏖️ Benefits

• Competitive salary • Comprehensive health and benefits package • Team building and social events