Digital Account Coordinator

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August 10

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A.K.A. New Media Inc

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Charity • SaaS • B2B

A. K. A. New Media Inc. is a company that specializes in creating dynamic and flexible web design solutions, digital strategy, online fundraising platforms, and branded solutions for charitable organizations. They are known for their leading online fundraising platform, "raisin," which offers mobile-first solutions for charities. Their work comprises case studies in various sectors, such as the arts, mental health, and support for medical organizations, illustrating their capabilities in strategy, creativity, and understanding client needs. AKA is committed to delivering exceptional quality through comprehensive planning, creative solutions, and evolving technological adaptations.

11 - 50 employees

Founded 1997

🤲 Charity

☁️ SaaS

🤝 B2B

📋 Description

• The Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinator to join our team to provide account and project management support. • Hybrid remote/office schedule possible. • The Role: Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts. • Client Relations - Proactively maintaining and deepening ongoing client relationships • Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc. • Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs • Client Training - Training clients on the use of Content Management Systems and other web related best-practices. • Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications • General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc. • Business Development - Support A.K.A.'s business development efforts • Other duties as assigned • Qualifications

🎯 Requirements

• 1+ years of digital account and project management experience (agency experience is preferred) • Proven time and priority management skills; Able to manage tasks efficiently and to multi-task • Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally • Ability to seek new opportunities for clients • Strong written and verbal communication skills • Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.) • Outgoing, energetic, with strong interpersonal, team and customer service skills • Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology • Strong experience with Microsoft Office Tools • Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.) • Some knowledge of website maintenance (whether for clients or personal) • Nice to Haves: • Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements • Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.) • Understanding of web development • Experience with Content Management Systems (Kentico, Wordpress, etc.) • Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.) • Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.) • Google Adwords and Google Analytics • Experience • Bilingual is an asset