Key Account Manager, Dutch Speaking

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3 days ago

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Alan

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Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• Handle a portfolio of strategic accounts and flagships companies • Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan • Proactively identify potential signals of dissatisfaction and implement solutions to answer them • Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins • Analyze and present consumption reports to customers through business reviews • Identify and execute out-of-the-box initiatives to engage our existing customers • Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points • Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability • Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams • Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

🎯 Requirements

• At least 5 years of experience in a customer-facing role • Excellent track record of over-performance • Experience working with companies of more than 150 employees • Fluency in Dutch and English (French fluency is also a plus) • Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency • Excellent analytical and problem-solving skills, with the ability to create data-based reports • Great active listening skills and exceptional follow-up abilities • Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

🏖️ Benefits

• health insurance • flexible working arrangements • professional development opportunities