Data Analyst

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Government of Alberta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🏛️ Government

📚 Education

Government • Public Safety • Education

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

📋 Description

• Gather, clean, and maintain large volumes of contact centre data to ensure accuracy and usability for reporting, analytics, and AI-enabled tools. • Analyze operational data to identify trends and opportunities for improvement. • Define and monitor analytics and AI performance metrics. • Integrate data from CXone and ServiceNow to provide a comprehensive view of client journeys and service interactions. • Develop and automate dashboards and reports that deliver actionable insights. • Communicate findings clearly to stakeholders and work closely with technical teams on platform enhancements, agile projects, and continuous improvement initiatives.

🎯 Requirements

• University degree in a related field such as Computer Science, Information Technology. • 2 years of related experience working with: • Large enterprise data, cloud Solutions such as Contact Centre as a Service (CCaaS). • Technical components, data analytics, visualizations. • Structured and unstructured data (JSON-style data). • Experience working with ETL and ELT patterns, incremental loads, late-arriving data, handling time zones/interval buckets, and auditability. • Solid experience with Power BI and enterprise reporting tools. • Data storytelling, facilitation, translating business queries into metrics. • Excellent communication and interpersonal skills.

🏖️ Benefits

• Positive workplace culture and work-life balance • Professional learning and development