Knowledge Management Analyst

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Government of Alberta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🏛️ Government

📚 Education

Government • Public Safety • Education

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

📋 Description

• Unlock knowledge to enable smarter decisions and better service delivery across government! • Design and maintain Knowledge Bases (KBs) as a self-service platform for content management and sharing. • Configure KB structures, categories, and role-based access controls. • Customize workflows for article publishing, updates, and retirement. • Plan and implement KB patches, fixes, enhancements, and upgrades. • Participate in System and User Acceptance Testing (UAT). • Develop and enhance Knowledge Management governance frameworks, processes, and procedures. • Document workflows, templates, and operational standards. • Facilitate monthly KM Representative Committee meetings. • Manage KM author/approver onboarding and offboarding processes. • Coordinate and deliver KM training for service teams and users. • Collaborate with support teams and vendors to ensure KB alignment with business needs. • Engage stakeholders to identify current and future requirements. • Lead Continual Service Improvement (CSI) initiatives.

🎯 Requirements

• A university degree in Computer Science, Information Technology or a related field. • A minimum of two (2) years of related experience. • Experience working with a Knowledge Management System utilized to provision the KM process such a ServiceNow, Remedy or similar. • ITIL and/or ITSM Certification. • Equivalencies : A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and four (4) years related experience; or A related one-year certificate from a recognized post-secondary institution and five (5) years related experience. • Assets: Experience working with privacy and security related legislation. Experience with knowledge base design and/or configuration, including structure, categorization, and user access permissions. Experience configuring, managing, or supporting content workflows, including publishing, approval, and retirement processes. Experience participating in System Integration Testing (SIT) and/or User Acceptance Testing (UAT), including test execution and issue tracking. Experience developing, maintaining, or supporting governance processes, procedures, and documentation within a knowledge management environment. Experience identifying, analyzing, and implementing process improvements to enhance service delivery and operational efficiency. Knowledge of the expected IT services and related future directions of technology in the GoA. Knowledge of Alberta Government goals, strategies, priorities and initiatives, particularly as they relate to the mandate of IMT. Ability to analyze, evaluate, identify problem areas, and create innovative solutions to address issues identified. Excellent communication skills, both verbal and written, including very good consultation, facilitation, and presentation skills. Experience in preparing professional presentations, training materials and conduct training sessions. Excellent proficiency with standard business software tools.

🏖️ Benefits

• Positive workplace culture and work-life balance • Professional learning and development • Leadership and mentorship programs