Solutions Analyst – Financial, West Coast

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application • Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities • Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation • Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers • Effectively use and search the knowledge base, occasionally contributing new or updated content • Meet or exceed established service delivery guidelines and key performance indicators • Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system • Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

🎯 Requirements

• Understand the business processes and practices within a long-term care or medical facility • Strong, demonstrable problem-solving skills • Excellent communication skills, written and oral • Energized and motivated by a fast paced, dynamic, high demand working environment • Demonstrated ability to multi-task, prioritize, and manage customer expectations • A quick learner with acumen for software and technology • A patient and active listener who is detail-oriented • High level of customer focus and empathy • Familiarity with PointClickCare software is an asset

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!