Senior Messaging Analyst

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Government of Alberta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🏛️ Government

📚 Education

Government • Public Safety • Education

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

📋 Description

• Delivering and managing IMT services using Incident, Problem, Change, Project, Service, and Capacity Management principles. • Leading the implementation, operation, monitoring, and continuous improvement of Messaging services. • Maintaining service integrity, availability, security compliance, and alignment with cross-government ICT standards. • Developing and maintaining technical documentation, procedures, standards, and operational best practices. • Collaborating with Technology Support and Operations teams, business stakeholders, contractors, and external service providers to ensure timely service delivery. • Leading complex projects, coordinating service testing and implementation activities, and driving operational efficiencies. • Providing mentorship, technical leadership, and expert guidance to analysts while supporting branch planning and strategic initiatives.

🎯 Requirements

• University graduation in Computer Sciences, Information Technology or a related field. • 4 years of related experience for Senior Messaging Analyst. • 2 years of related experience for Messaging Analyst. • Experience supporting enterprise IT infrastructure, platforms, and technology services in a large-scale environment. • Hands-on experience supporting and administering Microsoft 365 (M365) and enterprise messaging solutions. • Experience developing and maintaining technical documentation, support standards, operational procedures, and knowledge management resources. • Strong experience in complex troubleshooting, root cause analysis, incident resolution, problem management, and technical issue remediation. • Ability to work effectively independently and collaboratively in cross-functional teams and high-pressure operational environments. • Strong organizational and communication skills, with the ability to manage multiple concurrent initiatives and communicate technical concepts to both technical and non-technical audience.

🏖️ Benefits

• Public Service Pension Plan (PSPP) • Management Employee Pension Plan (MEPP) • Professional learning and development • Positive workplace culture and work-life balance.