Behavioral Health Navigation Team Manager

🕒 August 5

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $88k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Provide direction and ensure process compliance for Behavioral Health Engagement teams • Participate in Behavioral Health/Medical Ally interviews and recruiting • Oversee onboarding and provide a consistent training process • Identify training and process gaps and provide ongoing staff support and training • Develop and monitor departmental and individual performance metrics and plans for meeting KPIs • Collaborate with QA teams to increase departmental quality • Participate in clinical conferences with vendors and payers to maximize support-service usage • Support Sales and Account Management teams with clinical training for clients and vendor partners • Oversee weekly rounds and ensure weekly huddle content accuracy • Perform regular call assessments and coaching sessions • Complete bi-annual performance reviews with Behavioral Health/Medical Allies and Leads • Participate in leadership duties and service delivery leadership meetings • Adhere to confidentiality and HIPAA requirements • Perform other duties assigned to achieve operational and financial success

🎯 Requirements

• Be a Registered Nurse with a BSN or higher, Licensed Clinical Social Worker or Licensed Independent Clinical Social Worker • Possess clinical license in good standing • Experience in a call center and case management • Proper phone skills and etiquette • Experience in a clinical setting providing direct support to patients and families from diagnosis through treatment • Experience communicating medical information to a non-medical audience • Proficient computer and internet navigation skills • Dedication to high-quality, professional customer service • Experience with digital/internet media and interest in new information technology • Proficient with Microsoft Word, Excel, PowerPoint, and Outlook • Excellent written and verbal communication skills • Ability to multitask while providing excellent customer service • Comfortable with a fast-paced, evolving operation • Must have work authorization that does not now or in the future require visa sponsorship in the employing country

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education & training • Bonus and/or incentive eligibility determined by role and level