Customer Service Agent – Temporary

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $35.4k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Provide world class experience to our customers/members. • Ability to make outbound and inbound calls through the duration of assigned shift. • Provide accurate and complete information to customers/members. • Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call. • Ability to clearly communicate – BOTH written and verbally. • Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members. • Absorb new information and have the flexibility to adapt to new processes rapidly. • Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises. • Ability to accept constructive criticism to ensure their success. • Meet and/or exceed key performance indicators. • Deliver a consistently positive and motivating attitude daily; always giving your best effort.

🎯 Requirements

• Reside in the United States. • High school degree or equivalent. • 1+ years’ customer service experience in a call center environment. • Strong written and verbal communication and rapport building skills. • Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools. • Desire to help individuals in a positive and meaningful way. • Proactive, innovative, and driven to succeed.

🏖️ Benefits

• Health, dental and vision coverages starting Day One. • Wellbeing programs. • Retirement plans with contribution matching. • Generous time off. • Parental leave. • Continuing education and career growth opportunities.