SmartCare Advisor – UKG Pro, WFM

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Align HCM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

HR Tech • Consulting • SaaS

Align HCM is an award-winning human capital management consulting firm specializing in UKG® services. The company offers a comprehensive range of solutions, including end-to-end implementations, workforce management, and optimization of UKG Pro systems. With a dedicated team of certified experts, Align HCM focuses on client success and collaboration, providing tailored services that enhance organizational performance. Their mission centers on putting people first, ensuring that organizations thrive by leveraging advanced HR technology and strategies.

📋 Description

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows to recommend improvements • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships, ensuring high satisfaction and retention • Develop client-facing materials (documentation, templates, communications) • Stay updated on UKG releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

🎯 Requirements

• Minimum 5 years of hands-on experience with UKG Workforce Management (WFM) • Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management • UKG WFM Certification (required) • Experience supporting 10–15+ implementations or client engagements • Strong understanding of system configuration, data views, testing methodologies • Experience working with integrations and reporting/analytics • Strong client-facing experience with the ability to lead discussions independently • Solid knowledge of HR, payroll, and workforce processes • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving skills • Excellent communication skills (written and verbal).

🏖️ Benefits

• Base Salary plus Incentive Pay • GRSP with Employer Match • Medical Plan with Medavie Blue Cross • Dental & Vision • Extended Health Care • Life Insurance for you and your family • Online Doctor Service • Travel Insurance