Software Onboarding Specialist

Job not on LinkedIn

🔥 6 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alivo

WebsiteLinkedInAll Job Openings

2 - 10 employees

📱 Media

👥 B2C

Media • B2C

Alivo is a social networking company. Alivo describes itself as a "Social Network with a difference," positioning itself as an internet/technology platform focused on connecting users through social features. It appears to be a consumer-facing online social network (technology/information/internet space) rather than an enterprise or specialized vertical product.

📋 Description

• Handle account setup tailored to unique customer needs • Train day-to-day users on how to use Alivo effectively • Act as the primary point of contact for new customers from onboarding to 90-days post go-live • Lead kickoff calls and guide customers through onboarding steps • Ensure accounts are fully set up, configured, and ready to go live • Proactively remove technical, operational, or customer-side blockers • Maintain urgency and momentum to meet onboarding targets • Deliver live training sessions and walkthroughs tailored to customer needs • Educate customers on best practices to maximize value • Create and share helpful resources, including videos, guides, and help desk articles • Adapt training based on users' technical proficiencies • Ensure customers are fully activated through integrations, workflows, and usage • Monitor early engagement and intervene when adoption is low • Guide customers to early wins • Partner with the support team for issue resolution • Provide feedback to the product team on customer pain points and feature gaps • Ensure smooth transition to the Account Manager after 90 days

🎯 Requirements

• 2+ years in Customer Success, Onboarding, or Implementation roles with experience in SaaS products • Proven ability to manage multiple customers and onboarding timelines simultaneously • Strong ability to simplify complex concepts and train non-technical users • Experience with AI-powered products or automation tools • Background in CRM tools, including HubSpot • Experience with customer data setup • Experience presenting to customer owners or operators, guiding kickoff and go-live conversations, and delivering day-to-day user training • Excellent communication skills in business-fluent English, both verbal and written • Eligible to work in the United States and based in the United States • Bachelor's degree in any field (bonus point) • Experience working with SMB or mid-market customers • Familiarity with trades or home services industries, including roofing, siding, or windows • Background in phone systems and third-party integrations • Experience creating training content (videos, guides, onboarding materials) • Business-fluent Spanish (bonus point)

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Employee equity • 401(k) • Unlimited paid time off • Paid sick time

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