Customer Happiness Advocate

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🕒 March 18

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All Turtles

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Series unknown on 2017-07

Artificial Intelligence • B2B • SaaS

All Turtles is a venture and product studio that incubates, invests in, and partners with early-stage companies to build technology-driven products and services. Over eight years it has launched or supported dozens of startups across areas like AI-driven companions, enterprise SaaS, hardware-enabled security, and consumer health and productivity tools, collaborating with partners and enterprises to bring ideas to market.

📋 Description

• Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails. • Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping. • Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. • Completing follow-up documentation after each customer ticket. • Offer needs-based solutions, not pushy sales. • This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike! • Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

🎯 Requirements

• In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement. • Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). • Ability to learn new software is an asset. • Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity) • Fluent professional English proficiency • Type a minimum of 50 words per minute (Test yourself online if unsure!) • Excellent written and spoken communication skills • Ability to multi-task in a fast-paced environment • Willingness to help our customers and provide them with a personal experience • Creative problem solver • Ability to continuously develop and adapt to a growing team • You hold yourself to high ethical standards. • Proofread your application!

🏖️ Benefits

• 4 weeks of paid vacation per year. • Private health insurance. • Home office: we will provide any upgrades you need to your home office setup. • A Kindle with unlimited budget: any Business Book is yours to read! • Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas. • Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door. • Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture!