Product Configuration IT Support Analyst

Job not on LinkedIn

November 17

Apply Now

Receive Emails with Similar Jobs

Allegion

WebsiteLinkedInAll Job Openings

Security • Hardware • Enterprise

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

10,000+ employees

Founded 2013

🔐 Security

🔧 Hardware

🏢 Enterprise

💰 Post-IPO Debt on 2022-06

📋 Description

• Primary responsibility is to lead support operations for product configuration team • Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps) • Lead operational support for the product configurator: triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders. • Own the production environment health: monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation). • Translate business requirements into technical configuration/specification changes; implement, test and deploy configuration updates and enhancements • Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems • Work with vendors to report bugs, verify vendor patches, and implement/test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure • Monitor for critical issues and provide support of the product configurator • Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases • Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction)

🎯 Requirements

• Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames • Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical • Be willing to coordinate efforts with employees including internal stakeholders, other technology teams, external suppliers/consultants, service providers, etc. • Ability to translate business requirements into technical requirements • Strong administrative and organization skills with attention to detail and sense of urgency • Knowledge of fenestration, mechanical/electronic security products preferred • Bachelor's degree in STEM field, preferred • 3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions • Experience working with ExperLogix CPQ (Configure-Price-Quote applications), V6, or similar CPQ, preferred • Experience with configurator or ERP implementations and support • Experience with Web Servers and SQL Servers • Demonstrable proficiency with MS SQL Server/Azure SQL • Experience with PowerShell, and object-oriented programming (C#, JavaScript, or similar)

🏖️ Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Unlimited Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can “serve others, not yourself” • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching