Customer Experience Specialist

Job not on LinkedIn

🕒 September 21

🏄 California – Remote

🏄 California – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allied Roofing Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏗️ Construction

🤝 B2B

Construction • B2B

Allied Roofing Partners is a national residential roofing group that builds and supports a network of market-leading roofing contractors across the United States. The company provides flexible capital, strategic and operational support, shared resources, and a partner network while preserving operational autonomy and the local brands and legacies of its partner companies. Allied focuses on long-term partnerships to drive growth, operational excellence, and value creation for employees, customers, and communities.

📋 Description

• Call back homeowners who reached out but haven't booked and get them scheduled • Work the recovery list of missed calls and unworked web leads • Re-engage past quotes, older estimates, and past customers when time allows • Answer inbound calls from homeowners requesting to book an inspection or estimate • Assist existing customers with job-related or basic questions • Respond to new website and social media leads within minutes • Log every interaction in the CRM • Transfer billing questions to the finance team • Follow calling cadence, scripts, and playbooks while adapting with good judgment • Meet daily and weekly targets for response speed, contact rate, and appointments booked • Provide a professional, friendly, and helpful customer experience • Learn Capstone's scripts and systems, shadow live calls, and progressively handle inbound calls and recovery work independently

🎯 Requirements

• Phone-based customer service, appointment setting, inside sales, or call-center experience, including experience working with scripts or playbooks • Clear, confident, and friendly phone presence • Persistent without being pushy • Empathy, patience, and quick thinking with the ability to respond thoughtfully rather than react • Strong comfort with technology and the ability to learn and move between a CRM, dialer or softphone, and other tools as they evolve • Self-discipline and the ability to work productively from home • Quiet, professional home workspace with reliable high-speed internet • Coachable and goal-driven mindset • Authorization to work in the United States • Experience in roofing, home services, or another trades or contractor business (nice to have) • Bilingual with conversational Spanish (nice to have) • Previous lead-recovery calling experience (nice to have)

🏖️ Benefits

• Medical insurance and company sponsored life insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Paid holidays • Equipment and software provided • Overtime available