Billing Service Advisor

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions. • Process policy and payment plan changes in alignment with established guidelines, escalating when necessary. • Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information. • Ensure adherence to quality, data control, regulatory, and telephone service standards. • Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules. • Investigate and resolve complex payment issues, including stopped or reissued payments. • Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency. • Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing. • Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed.

🎯 Requirements

• Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365 • Demonstrated proficiency in billing and collection processes. • Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers • Ability to work in a high volume and faced paced team environment with changing priorities • Work independently and as a team player • Solid multi-tasking, time management and good organization skills • Strong interpersonal skills are required and the ability to always represent a professional manner • Analytical and critical thinking skills required • Bonus Qualifications: Proficiency in Guidewire • Bilingual (French/English)

🏖️ Benefits

• Flexible Work Arrangements. • Employee discounts (15% on auto and property insurance, plus many other products and services). • Good Office program (receive up to $400 back after purchasing office equipment). • Student Loan Payment Matching Program for Government Student loans. • Comprehensive Retirement Savings Program with employer matched contributions. • Annual Wellness allowance to support employees with improving health and wellbeing. • Personal days. • Tuition Reimbursement. • Working within the community and giving back.