Senior Claim Advisor, Accident Benefits

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🕒 June 2

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle complex up to non-catastrophic first party injury claims • Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned • Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence • Comply with best practices as set out in Allstate policies and procedures • Adhere to legislative and regulatory requirements • Ensure files are thoroughly documented • Settle claims within personal authority and follow company guidelines on claims exceeding personal authority • Set and define customer service expectations • Take ownership and accountability to solve customer problems • Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits • Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner • Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

🎯 Requirements

• Post-secondary education or equivalent required • A minimum of 2-4 years relevant Ontario Accident Benefits experience outside the MIG • Completion of CIP designation or desire to pursue is preferred • Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred • Strong time management and organizational skills as well as the ability to work in a fast-paced environment • Strong critical thinking skills to identify strengths and weaknesses of claim • Strong written and verbal communication skills with a commitment to providing outstanding customer service • Ability to work independently and as part of a collaborative team environment.

🏖️ Benefits

• Flexible Work Arrangements • Employee discounts (15% on auto and property insurance, plus many other products and services) • Good Office program (receive up to 400$ back after purchasing office equipment) • Student Loan Payment Matching Program for Government Student loans • Comprehensive Retirement Savings Program with employer matched contributions • Annual Wellness allowance to support employees with improving health and wellbeing • Personal reflection day • Tuition Reimbursement • Working within the community and giving back!