Field Service Technician II

🕒 September 18

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $42 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Alma Lasers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare

Alma Lasers is a global innovator of laser, light-based, radiofrequency and ultrasound solutions designed for the aesthetic and surgical markets. With a commitment to understanding the needs of patients and practitioners, Alma Lasers has revolutionized treatment methods over the past 20 years, securing its position as a leading player in the medical aesthetics field. The company operates worldwide, with a focus on delivering modular, cost-effective, and high-performance systems that integrate the latest clinical research and cutting-edge technologies, empowering practitioners to offer safe and effective aesthetic and surgical treatments.

📋 Description

• Travel to customer sites throughout the continental United States, with an East Coast focus • Provide repairs to Alma Lasers equipment • Complete scheduled preventative maintenance • Provide Level 2 technical troubleshooting to customers by phone • Diagnose and troubleshoot malfunctioning medical instruments or equipment • Repair equipment after diagnosis • Read diagrams and schematics to perform full board swaps as needed • Test machines after repair to ensure proper functionality • Maintain and complete repair documentation paperwork • Provide Level 2 support via phone to customers and internal employees • Abide by company safety and health policies • Perform low voltage electrical repair using multimeters, oscilloscopes, and other hand tools • Set appointments for preventive maintenance, service calls, and installations • Work closely with the Client Relations team to resolve customer issues • Perform device calibration using specified test equipment such as power meters • Mentor and aid other field service personnel • Develop troubleshooting documents for the Client Relations team • Assist in mentoring peers and other departments as needed

🎯 Requirements

• Associate's degree in electrical or electronic repair, or equivalent experience • 4+ years of Field Service experience • Experience with component level repair, preferred • Knowledgeable of ISO 13485 certification, preferred • Ability to read diagrams and schematics • Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook) • NetSuite and Salesforce experience, preferred • Excellent organizational skills • Ability to multitask • Positive attitude and approach to the job responsibilities and the Alma team • Ability to retain large amounts of information • Documentation showing eligibility to work in the United States will be required • Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds • Willingness and ability to travel 75-90% as needed • Ability to work in professional office and medical office environments • Ability to occasionally sit, climb or balance, and stoop, kneel, crouch or crawl • Specific vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus

🏖️ Benefits

• Eligible for overtime pay in accordance with applicable federal and state laws • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Equal opportunity employment