Manager, Customer Success

🕒 July 9

🇺🇸 United States – Remote

💵 $121k - $151k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements. • Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes. • Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most. • Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights. • Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.

🎯 Requirements

• 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar). • 2+ years leading high-performing teams. • Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus. • Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders. • Data-driven decision-maker who uses metrics and insights to prioritize and measure success. • Thrives in a fast-paced, high-growth environment and enjoys building for scale.

🏖️ Benefits

• Competitive compensation and performance incentives. • Comprehensive health, dental, and vision coverage. • Professional development resources to support your career growth. • The chance to join a collaborative, high-energy team making a measurable impact for some of the world’s most influential companies.