Customer Support, Admin Support Executive

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AM2PM Support

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

B2B • SaaS

AM2PM Support is a customer service and support outsourcing company (CSaaS & BPO) operating in India and the United States. AM2PM provides 24/7 outsourced customer support across channels including inbound call center services, live chat, ticket management, email support, data entry, virtual assistant services, e-commerce call center support, outsourced phone answering, and AI voice agent solutions. The company highlights operational metrics (calls, chats, tickets resolved), case studies showing client growth and conversion improvements, and offers flexible pricing and dashboards for co-monitoring workflows.

📋 Description

• Handle inbound calls and queries from students and parents • Provide information about university admissions, courses, application procedures, and study-abroad processes • Assist students with documentation requirements and application-related queries • Follow up regarding pending documents, applications, and other requirements • Resolve customer queries and ensure a positive customer experience • Maintain records of customer interactions and follow-ups • Escalate complex or unresolved issues to the concerned team • Verify and maintain student/application documentation • Update student and customer information in CRM/database systems • Maintain accurate records and timely data updates • Assist with documentation tracking and record maintenance • Perform routine administrative and coordination tasks • Ensure data accuracy, confidentiality, and proper documentation

🎯 Requirements

• Excellent verbal and written communication skills • Good interpersonal and customer-handling skills • Basic knowledge of MS Excel, Google Sheets, CRM, and other office tools • Strong attention to detail and documentation skills • Ability to manage multiple tasks and follow up efficiently • Good problem-solving and coordination abilities • Previous experience in Customer Support, Admission Counselling, Education Consultancy, Study Abroad, or Admin Support will be an advantage • Comfortable working in a target-oriented and customer-focused environment • Availability to work 6 days a week and 26 days per month • Availability to work 9 hours per day

🏖️ Benefits

• Work from Home