Member Service Representative, Roadside Assistance

🔥 12 hours ago

🇨🇦 Canada – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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AMA - Alberta Motor Association

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1926

🚘 Automotive

✈️ Travel

📦 Logistics

Automotive • Travel • Logistics

AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.

📋 Description

• Report to the Supervisor, Member Rescue • Act as an initial contact for members calling for roadside assistance • Respond to high-volume inbound roadside assistance calls • Record member information thoroughly and accurately • Identify call locations and assign calls accordingly • Use geographical skills to process road service requests efficiently • Determine the support required for priority calls • Maintain knowledge of AMA products, services, Roadside Assistance services, and systems • Learn AMA membership offerings and educate members about coverage and costs • Work varied shifts, especially evenings and weekends, while sitting for extended periods

🎯 Requirements

• Minimum 16 hours per week and availability across at least four days per week, including one weekend day • Open availability for shifts scheduled between 6:00 AM and 11:00 PM, 7 days a week • Availability during early mornings, evenings, weekends, and Statutory Holidays • Availability to attend all training classes Monday to Friday, 8:00 AM–4:00 PM, for up to 4 weeks • Availability for onsite equipment pickup • Private, secure, dedicated home office space free of distractions • Stable, high-speed internet • Apple or Android smartphone for two-factor authentication • Ability to pass a Canadian Criminal Record Check • High school diploma • Previous customer service experience, preferably in a call centre environment • Clear communication, telephone etiquette, and professionalism • Computer proficiency and comfort learning new applications and systems • Ability to work with mapping software is an asset • Ability to sit for extended periods

🏖️ Benefits

• Competitive wage • Flexible hours • Future growth and development opportunities • Paid full-time training • Remote training • Schedule provided at least 2 weeks in advance • Option to pick up shifts from coworkers • Work from home • Sweatpants-friendly work setting