Member Service Representative – Roadside Assistance

🔥 14 minutes ago

🇨🇦 Canada – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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AMA - Alberta Motor Association

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1926

🚘 Automotive

✈️ Travel

📦 Logistics

Automotive • Travel • Logistics

AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.

📋 Description

• Report to the Supervisor, Member Rescue • Serve as an initial point of contact for members calling for roadside assistance • Respond to high-volume inbound roadside assistance calls • Record member information thoroughly and accurately • Identify call locations and assign calls accordingly • Use geographical skills to process road service requests efficiently • Determine the support required for priority calls • Maintain knowledge of AMA products, services, Roadside Assistance services, and systems • Educate members about membership offerings, coverage, and costs • Work varied shifts, especially evenings and weekends, in a 24/7 operation

🎯 Requirements

• Minimum 16 hours per week • Availability across at least four days per week, including one weekend day • Availability during early mornings, evenings, weekends, and Statutory Holidays • Availability for daily 10-hour scheduling windows is preferred • Availability to attend all training classes, Monday to Friday, 8:00 am–4:00 pm, for up to 4 weeks • Availability for onsite equipment pickup • Private, secure, dedicated home office space free of distractions • Stable, high-speed internet • Smartphone device (Apple or Android) for two-factor authentication • Able to pass a Canadian Criminal Record Check • High school diploma • Previous customer service experience, preferably in a call centre environment • Clear communication, excellent telephone etiquette, and professionalism • Comfortable using computers and learning new applications and systems • Previous experience using mapping software is a bonus • Able to work varied shifts and sit for extended periods

🏖️ Benefits

• Competitive wage • Flexible hours • Possibility for future growth and development • Paid full-time training • Schedule provided at least 2 weeks ahead • Option to pick up shifts from coworkers • Work from home