Customer Service RC Technical Expert

Job not on LinkedIn

🕒 July 21

🏈 North America – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMain Sports & Hobbies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

⚽ Sports

eCommerce • Retail • Sports

AMain Sports & Hobbies is an e-commerce leader in remote-control hobbies and performance cycling. Founded by enthusiasts for enthusiasts, AMain Hobbies has grown into one of the nation’s leading online and retail destinations for RC vehicles, models, and hobby gear. With a mission to share the fun and camaraderie of sports and hobbies, it offers products ranging from radio control cars, planes, and drones to cycling products and train sets. Headquartered in Chico, California, AMain combines digital innovation with local expertise, creating an unmatched customer experience while engaging hobbyists of all levels and ages.

📋 Description

• Deliver world-class customer support, troubleshoot complex RC electronics and mechanical issues, and provide innovative product solutions. • Diagnose technical issues, answer product compatibility questions, and offer knowledgeable advice across a vast catalog of RC cars, aircraft, and hobby electronics. • Investigate return inquiries, issue Return Merchandise Authorization (RMA) numbers, and process customer refunds, credits, or exchanges based on established company guidelines. • Recognize and document recurring product issues or customer service trends, proactively alerting the CS Manager.

🎯 Requirements

• Significant hobby industry experience and/or extensive hands-on RC (Remote Control) expertise is strictly required. • Strong written and verbal communication. • Practical knowledge of basic business mathematics. • Computer literate with the ability to easily learn new platforms. • Prior experience with MS Office (Word, Excel) is required; experience with ticketing systems (such as Zendesk) is highly valued. • Typing speed of at least 30 WPM is required. • Extreme attention to detail, exceptional multitasking ability, and a collaborative, positive team spirit in a fast-paced environment.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development