AI Technology Support Engineer – Analyst

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Amentum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔒 Cybersecurity

💰 Private Equity Round on 2020-01

Energy • Defense • Cybersecurity

Amentum is a global leader in advanced engineering and innovative technology solutions, serving the United States and its allies to tackle complex challenges in science, security, and sustainability. With over 53,000 employees spread across 80 countries, Amentum specializes in fields such as energy, defense, and space, offering tailored solutions including data analytics, cyber services, and sustainability initiatives.

📋 Description

• Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner. • Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration. • Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality. • Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients. • Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs. • Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies. • Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations. • Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field • Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains • Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc. • US Citizenship is required. • Certifications in AI/ML or related technologies are desirable. • Hands-on experience with deploying AI models in a production environment. • Knowledge of API integration and microservices architecture. • Experience with version control tools (e.g., Git). • Familiarity with database technologies (SQL and NoSQL). • Prior experience in a customer-facing technical support role.

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off and holidays • Retirement benefits (including 401(k) matching) • Educational reimbursement • Parental leave • Employee stock purchase plan • Tax-saving options • Disability and life insurance • Pet insurance