Financial Aid Advisor

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 10%

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American Military University

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1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Provide phone-based financial aid support and counseling to students attending American Public University or American Military University • Conduct inbound discussions advising and educating students on Federal Student Aid • Ensure students are packaged with funding to access courses and pursue degree completion • Review financial aid package information using basic math skills to ensure correct processing • Research financial aid and student databases in real time to assist students and parents through the financial aid cycle • Meet daily duties within established Service Level Agreements and adapt to staffing and business needs • Meet department quality and productivity metrics • Collaborate with Admissions, Advising, and Student Support departments as needed • Maintain accurate knowledge of University products and services • Support the organization’s commitment to diversity, equity, inclusion, and belonging • Perform other duties as directed, requested, or assigned

🎯 Requirements

• 1-2 years of demonstrated customer service experience • Associate's degree required • Strong interpersonal, verbal and written communications skills • Solutions oriented attitude with demonstrated critical thinking and problem solving skills • Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision • High level of telephone etiquette and professionalism • Basic math skills • General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams • Maintains eligibility to access the National Student Loan Data System (NSLDS), including no past or current student loan default • Ability to understand and adhere to laws, regulations, policies, procedures, and compliance requirements

🏖️ Benefits

• Equal opportunity employment policy • Pay transparency information available upon request for eligible remote roles

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