Bilingual Call Center Representative

Job not on LinkedIn

November 21

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Americollect

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Healthcare Insurance • Finance • Compliance

Americollect is a company that specializes in medical collections, offering a 'Ridiculously Nice' approach to handling early out and bad debt collections. The company collaborates with healthcare providers to enhance their collections process while ensuring that patients are treated with respect and dignity. By focusing on building trust, Americollect aims to recover funds efficiently while navigating the complexities of medical debt, third-party payers, and relevant regulations.

201 - 500 employees

Founded 1964

⚕️ Healthcare Insurance

💸 Finance

📋 Compliance

📋 Description

• Provides ridiculously nice phone service in both English and Spanish while collecting payments for medical expenses • Offers solutions and negotiates repayment terms that balance the needs of the patients, clients, and the business • Collects demographic, insurance, and other relevant information from patients • Engages in active listening with callers, confirming or clarifying information • Educates patients on the healthcare revenue cycle and repayment programs

🎯 Requirements

• High School Diploma/GED required • 1+ year(s) of experience in a customer service capacity preferred • 1+ year(s) of experience contributing to a team culture of learning and growth preferred • 1+ year(s) of experience speaking Spanish fluently in a professional setting, ideally in a customer service capacity required • Basic understanding of contact center processes and techniques preferred • Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred

🏖️ Benefits

• Professional development • Flexible work arrangements