Senior Manager, Data & AI Platforms Reliability

🕒 August 5

🐊 Florida, Montana, +3 more states – Remote

🐊 Florida – Remote 🦬 Montana – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ⚓ Rhode Island – Remote

💵 $160k - $177k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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AmeriLife

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

💸 Finance

💰 Secondary Market on 2022-06

Healthcare • Consulting • Finance

AmeriLife is a leading independent marketing organization and registered investment advisor in the United States. It provides comprehensive insurance and financial solutions to agents, advisors, and consumers, aiming to help people live longer, healthier lives. AmeriLife collaborates with numerous carriers, financial marketing organizations (FMOs), and industry experts to deliver health and financial solutions to millions of Americans annually. With a vast network of over 300,000 client-centered agents and advisors, AmeriLife offers advanced technology solutions and tools, like the Agent Xcelerator®, to enhance service quality and business growth. Their commitment to leadership is evident in their extensive distribution network and innovative partnership opportunities.

📋 Description

• Own production support for enterprise data platforms and data products • Lead incident, problem, change, and release management processes • Ensure platform stability, availability, and operational excellence • Drive root cause analysis and implement permanent corrective actions • Establish operational SLAs, KPIs, and platform health dashboards • Lead production readiness reviews for new platform releases • Own day-to-day operations of Databricks Lakehouse, FDM, EDR, semantic platforms, and enterprise data services • Partner with Engineering teams to ensure seamless production deployments • Manage capacity planning, performance tuning, resiliency, and operational scalability • Oversee platform upgrades, maintenance windows, and disaster recovery readiness • Establish monitoring, alerting, logging, and observability standards • Implement automation to reduce operational overhead and improve reliability • Drive continuous improvement across production operations • Develop operational playbooks, runbooks, and support procedures • Lead Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists • Build a high-performing operations organization focused on customer experience and reliability • Partner with Data Engineering, Architecture, Governance, Infrastructure, Security, and business stakeholders

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field • 10+ years supporting enterprise data platforms • 5+ years leading technical operations or production support teams • Hands-on Databricks experience, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture • Experience supporting enterprise data warehouses and cloud data platforms • Strong understanding of DevOps, CI/CD, Infrastructure as Code, monitoring, observability, and automation • Experience with Azure cloud services • Strong SQL and performance tuning expertise • Experience leading major incident management and root cause analysis • Insurance or Financial Services experience preferred • Experience supporting Financial Data Platforms (FDM) preferred • Experience with Data Vault 2.0 and Medallion Architecture preferred • ITIL certification preferred • Experience implementing enterprise monitoring platforms preferred • Experience managing SOX-controlled production environments preferred • Successful completion of a background screening is required as a condition of employment

🏖️ Benefits

• Discretionary annual bonus eligibility • PTO • Medical insurance • Dental insurance • Vision insurance • Retirement savings • Disability insurance • Life insurance