Manager, Veeva CRM Platform

🕒 August 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 38%

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Amplity Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.

📋 Description

• Define the Veeva Vault platform vision and roadmap aligned with Amplity’s Client Systems and Services strategy • Evaluate new Veeva capabilities and develop client-facing service offerings • Manage the feature backlog, release roadmap, and platform enhancement priorities • Lead solution design for new client implementations on Veeva Vault CRM and related products • Standardize implementation methodologies, deployment templates, solution designs, playbooks, and reusable accelerators • Build integrations with Client Systems service offerings, Amplity’s client data lake, and analytics environment as needed • Establish governance for platform configuration, security, releases, compliance, and best practices • Ensure platform stability, quality, scalability, and operational consistency • Support administration, release management, optimization, and production support services • Design and support territory management, targeting, alignment, customer master data, and field force effectiveness capabilities • Support Veeva Territory Designer, Veeva Align, and related commercial and medical operations workflows • Build a reporting model utilizing X-Pages and related reporting capabilities • Develop Amplity’s Veeva managed services offering, including administration, release management, platform support, and optimization • Create operating procedures, service-level expectations, documentation, and pricing model inputs • Partner with Client Services to promote managed services and provide client-facing platform information • Manage technical and product relationships with Veeva, implementation partners, and third-party service providers • Oversee vendor performance, issue resolution, and relationship management • Coordinate Veeva releases, regression testing, user acceptance testing, and production readiness • Develop release plans, test strategies, validation documentation, and production readiness checklists • Evaluate emerging Veeva capabilities and AI-enabled features, including Vault AI • Own the AI roadmap, innovation backlog, business cases, and pilot initiatives • Serve as the primary business-facing technology leader for Veeva solutions • Partner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients • Develop and deliver executive presentations, client solution proposals, roadmap reviews, and stakeholder communications • Establish KPIs, support metrics, knowledge management, and continuous improvement initiatives • Participate in annual budget planning and track spend • Provide leadership, mentoring, coordination, and development support to assigned team members or project resources • Manage assigned projects, including scope, objectives, timelines, resources, reporting, execution, and value creation • Help design, launch, and support CRM platform services, commercial operations services, client enablement, reporting and analytics collaboration, and innovation initiatives

🎯 Requirements

• Minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare industry; 12 years or more preferred • 5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM, including Veeva Align, Network, Open Data, Engage, and Approved Email • Experience leading CRM implementations, platform administration, or managed services • Experience working with Commercial Operations, Sales Operations, or Medical Affairs organizations • Experience partnering with business stakeholders, technology teams, and external vendors • Experience supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment • Experience building reusable implementation methodologies, playbooks, and service accelerators • Excellent written and verbal communication skills • Effective executive-level and client-facing engagement • Strong client relationship management skills • Ability to translate business needs into practical, scalable technology solutions • Must be able to work within U.S. time zones; US Eastern and Central time zone residents preferred • Direct engagement with internal business partners, clients, and vendors is required • Must be currently eligible to work full-time in the United States • Amplity is not able to provide visa sponsorship for this position • Required Veeva Vault CRM Administrator certification • Deep understanding of pharmaceutical commercial operations • Veeva CRM functional expertise • Knowledge of commercial field force processes and Medical Affairs workflows • Knowledge of territory management and alignment • Knowledge of targeting and segmentation • CRM product management knowledge • Client consulting and solution design experience • Business process optimization and change management knowledge • Veeva Vault CRM technical expertise • Veeva Align and Veeva Network knowledge • CRM integrations and APIs • Power BI fundamentals • Working knowledge of SQL • Azure DevOps or other Agile delivery tools • Product ownership, project management, vendor management, cross-functional leadership, strategic planning, financial and commercial acumen, and team leadership/mentoring skills

🏖️ Benefits

• Comprehensive benefits package • 401(k) • Company-funded long-term disability • Company-funded short-term disability • Paid time off • Paid holidays • Medical insurance • Dental insurance • Vision insurance