Anovia
2 - 10 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
Artificial Intelligence • Enterprise • SaaS
Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.
Emergency Call Handling NG911 Support Specialist
Job not on LinkedIn
🔥 1 hour ago
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Anovia
2 - 10 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
Artificial Intelligence • Enterprise • SaaS
Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.
📋 Description
• Assist our client's customers and partners in resolving issues with their Emergency Call Handling and NG911 platforms. • Create and update tickets throughout their life cycle. • Update all relevant customer, partner, and internal stakeholders on the status of issues. • Escalate issues to the next tier of support when required. • Help maintain the internal Knowledge Base.
🎯 Requirements
• 1+ year of technical support experience • Windows Server (2012 and newer) • Linux (CentOS) • Networks and network troubleshooting tools • Analog and/or Digital Telephony, particularly SIP • VMware and/or Linux KVM • HP Server hardware • Schedule flexibility • Strong written and oral communication skills (fluent English required) • Strong interpersonal and problem-solving skills • Ability to handle stressful situations and troubleshoot critical issues
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