Customer Experience Engineer

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Synthesize and share customer insights. • Use Good Judgment to Solve Cases. • Build and own AI quality.

🎯 Requirements

• 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field — OR a degree in Computer Science, Engineering, or a related technical field • Comfortable enough with code to experiment: you've written scripts, touched an API, or built something in Python, SQL, or JavaScript • A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes • Strong customer-facing communication and trust-building skills • Pattern recognition and synthesis muscle • AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems • A deep desire to drive results for our customers, with high ownership over the outcomes you own • Curiosity and natural problem-solving instincts • An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself.

🏖️ Benefits

• Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.