Operations Analyst

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Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Analyze operational challenges to determine whether root causes lie in people, processes, or tools, and provide data-driven recommendations • Respond to executive requests with performance insights and escalation analysis, supported by clear visualizations • Collaborate with Business Operations teams to build and refine dashboards that surface actionable intelligence • Evaluate the effectiveness of existing tools and technologies, and recommend enhancements or replacements where appropriate • Prepare and deliver executive-level presentations that translate complex findings into clear, audience-appropriate narratives • Partner with cross-functional teams to prioritize improvement initiatives with the greatest operational impact

🎯 Requirements

• 5+ years of experience in an operational analysis, industrial engineering, or process improvement role • Proven experience in data analysis and interpretation, with the ability to distill complex information into executive-ready insights • Experience with data visualization platforms such as Tableau, Power BI, or equivalent, including report logic and metric definitions • Familiarity with ITSM platforms such as Salesforce, ServiceNow, and PureCloud for analyzing calls, cases, and tickets • Advanced skills in PowerPoint or Google Slides and data mining tools • Strong written and verbal communication skills, with the ability to present technical information to both technical and non-technical audiences. • Nice to Have: Candidates with experience in any of the following areas will be given preference: Building or maintaining operational KPIs and performance frameworks, Working within managed services or outsourced support environments, Advanced data visualization techniques and dashboard design