Client Operations – Delivery Lead

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Lead and develop the multidisciplinary team delivering work for the account • Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions • Set workload and standards, inspect delivery and intervene when quality, pace or performance slips • Run high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services • Turn unclear requests into practical plans outlining outcomes, scope, owners, actions, dependencies, deadlines and decisions • Use operating, audience and delivery data to diagnose problems and make decisions

🎯 Requirements

• Relevant experience in client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment • High agency creating forward motion without waiting for perfect instructions • Strong judgement deciding what matters now and what needs escalation • Direct people leadership to set standards, allocate work, and handle performance problems • Operational grip running several different workstreams at once without losing detail • Numeracy and analytical ability interrogating imperfect data • Clear communication explaining complex work simply to team members and senior client stakeholders • Comfortable working across content, design, analytics, projects, product, engineering and service delivery • Systems thinking improving mechanisms behind work rather than relying on manual effort • Practical AI fluency using AI to improve operating loops and validate outputs • Genuine interest in basketball and sport understanding how live games and timing impact operational priorities.

🏖️ Benefits

• 33 Days Paid Leave • Opportunity to work close to major basketball and sports clients • Modern tooling environment with thoughtful AI use to improve speed, quality, and performance