Regional Field Service Manager

🕒 June 6

🐻 Alaska, Arizona, +11 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 162 days.
• Jobs at this company usually fill in 40 days.
• Reposted once.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

A. O. Smith Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

A. O. Smith Corporation is a global leader headquartered in Milwaukee, WI, specializing in innovative technology and energy-efficient solutions for residential and commercial water heating equipment and boilers. The company also manufactures water treatment and air purification products, employing approximately 12,000 people across operations in the United States, Canada, Mexico, China, India, the United Kingdom, the Netherlands, and Turkey.

📋 Description

• Align with regional sales managers to provide localized service support • Visit customer sites and defuse tense situations • Conduct application evaluations, product start-up and commissioning, field conversions, site inspections, and field service • Investigate customer complaints involving quality, tolerances, specifications, and product condition • Maintain customer relationships during investigations • Recruit, train, and sustain contracted service providers • Develop and maintain the service provider network with the National Service Department • Assess service-provider training needs and identify training opportunities • Maintain representative relationships and provide guidance on company policies, processes, and procedures • Negotiate validated labor claims with representatives and non-CSPs • Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer issues • Record, analyze, and report the status and disposition of customer complaints and claims • Provide technical engineering reports for integrated water heating system projects • Provide telephone-based technical and service assistance to customers • Prepare technical service bulletins • Mentor and develop Field Service Engineers/technicians • Analyze product and component field failures and warranty data using statistical tools • Provide voice-of-customer data for reliability and new product testing • Participate in reliability engineering test-site identification, monitoring, and reporting • Participate in corrective and preventative action teams • Develop and continuously improve field service engineering processes • Assist Legal and Risk Management with claims and site evaluations • Travel 80% to support the assigned region

🎯 Requirements

• Bachelor's Degree in related field • Associate degree in a technical related field and equivalent experience may be considered • 5+ years related work experience • 5+ years HVAC/Plumbing/Mechanical related experience • Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred • Proficiency with computers and Microsoft Office software, Salesforce, and SAP • Customer service experience • Electrical or Mechanical aptitudes and HVAC systems experience • Control Systems (PLCs) and Building Integration Systems experience preferred • General understanding of local, state, and national codes/regulations • Ability to solve practical problems and deal with limited standardization • Ability to work independently and as a team to meet deadlines and goals • Comprehension of electrical systems, low voltage, high voltage, single-phase and three-phase systems • Comprehension of natural gas/propane supply systems and regulation • Comprehension of #2 fuel oil and delivery systems • Comprehension of water supply, pressure boosting, regulation, and piping systems • Comprehension of HVAC and refrigeration systems • Candidates must reside within the Northwest or Southwest regions of the United States

🏖️ Benefits

• Competitive base salary • Medical insurance • Dental insurance • Company-sponsored life insurance • Retirement security savings plan • Short-term disability programs • Long-term disability programs • Tuition assistance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume