Customer Service Representative

🕒 6 days ago

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APCO Holdings, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🤝 B2B

B2B

APCO Holdings, LLC is a limited liability holding company. The only material provided is website accessibility system code and styling (an accessibility overlay/CSS snippet) and does not describe any of APCO’s business lines, products, services, or markets. Because the public-facing content supplied contains no substantive operational or product information, an accurate industry determination is not possible from this data alone. The classification below is therefore conservative and limited to a single broad category.

📋 Description

• Handle a high volume of inbound calls while maintaining strong service levels • Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities • Resolve customer issues or route inquiries to the appropriate department when needed • Maintain accurate and consistent documentation in company systems • Communicate with key stakeholders to ensure a smooth and positive claims experience • Monitor call queues and maintain agent availability through proper system usage • Anticipate customer needs and deliver solutions with professionalism and empathy

🎯 Requirements

• High school diploma or equivalent • Previous customer service experience (call center experience preferred) • Ability to navigate computer systems and maintain accurate documentation • Strong verbal and written communication skills

🏖️ Benefits

• Competitive hourly pay • Comprehensive medical, dental, and vision benefits • 401(k) with company match • Paid time off and company holidays • Opportunities for career growth and internal advancement • A collaborative and supportive team environment